Social Work Examination Services (SWES) Individual Practice Test

In a crisis situation, a client is most likely to exhibit which behavior?

1. Denial of the situation

2. Preoccupation with the precipitating stress

3. Acceptance of help from others

4. Calm demeanor

The correct answer is: Preoccupation with the precipitating stress

In a crisis situation, a client is most likely to exhibit preoccupation with the precipitating stress. This is because, during a crisis, individuals often experience heightened emotions and focus intensely on the source of their distress. They may ruminate about what has happened, assessing the implications and impacts on their lives. This preoccupation can manifest through behaviors such as repeatedly discussing the event, expressing feelings of confusion or overwhelm, or being unable to concentrate on anything other than the crisis at hand. In contrast, denial of the situation can occur, but it is usually less common at the peak of a crisis when the stressor is very immediate and present. Acceptance of help from others may be possible, but often individuals in crises are not ready to receive assistance due to their overwhelming fixation on the problem. A calm demeanor is generally not expected during a crisis, as the emotional upheaval typically leads to feelings of anxiety or agitation rather than tranquility. Thus, preoccupation with the precipitating stress is the behavior most clearly observed in clients facing a crisis.